Frequently sked Questions
Here are answers to some common questions about ordering from Sugar & Shell. Don't see your question? Feel free to reach out through the contact page!
-
I recommend submitting your order request at least 2–3 weeks in advance. Availability is limited, especially during peak seasons, so earlier requests are always appreciated.
-
All orders begin by submitting the order request form on the website. Once your request is reviewed, I’ll follow up with a custom quote if I’m available for your date.
-
Yes! Delivery is available for an additional fee based on location and distance. Delivery pricing is included in your custom quote.
-
Unfortunately, no. At this time, orders are available for local pickup or delivery only.
-
Pricing is based on cake size, design complexity, and any additional details or add-ons. Each order is custom-quoted.
-
At this time, I do not offer vegan or gluten-free options, and my kitchen is not allergy-free. Please reach out with questions before placing an order.